1wim's Privacy Policy

01 Introduction

Welcome to 1wim. We know that when using an online platform, you want to understand exactly where your personal data goes. That's why we've built this Privacy Policy with full transparency — so you can see clearly how 1wim handles your information.

This Privacy Policy applies to all services, websites, and applications on the 1wim platform. By registering, playing, or using any service on 1wim, you are considered to have accepted the terms of this policy.

Our core goal is simple — to protect your privacy and handle your data responsibly. 1wim will never sell your personal information to third parties under any circumstances.

02 What data we collect

1wim collects various types of information to help improve our services and keep your account secure. A detailed list of what we collect is provided below:

03 How data is collected

1wim collects your information in a number of ways. You will be fully informed about each method:

• Directly from you: When completing the registration form, submitting KYC documents, or contacting support.
• Automatically: Collected via cookies, log files, and web beacons during your use of the platform.
• From third parties: Payment processors, identity verification agencies, and in some cases, government regulatory authorities.
• From public sources: Publicly available information used as necessary to prevent fraud.

We always follow a data minimization policy — meaning we collect nothing beyond what is necessary.

04 Purpose of Data Use

1wim uses your data for specific, legitimate purposes only. We never use your information beyond its original intended purpose:

• To create and manage your account and ensure its security.
• To process deposits, withdrawals, and financial transactions.
• To provide customer support and technical assistance.
• To prevent fraud, money laundering, and other illegal activities.
• To meet legal and regulatory compliance requirements.
• To promote responsible gaming and identify potential signs of gambling addiction.
• To send you promotional offers and newsletters with your consent.
• To improve platform quality and enhance the user experience.

05 Data Sharing Policy

1wim your personal data to third parties Does not sell. However, in certain circumstances, limited information may need to be shared:

• Payment Processors: Financial information is shared to process deposits and withdrawals.
• KYC verification partners: Documents may be shared to verify your identity.
• Regulatory Authority: Required information is shared when legally obligated.
• Technology Partners: Game software providers and hosting providers may access limited data.
• Law enforcement agencies: In response to a court order or lawful investigation.

All third-party partners operate under strict confidentiality agreements and may only use data for the specified purposes.

06 Data Storage & Security

1wim applies industry-leading technical measures to keep your data secure. Our security framework is outlined below:

• 256-bit SSL/TLS encryption — applied to all data transfers.
• AES-256 encryption — for sensitive data at rest.
• Two-factor authentication (2FA) — applied at account access.
• Regular security audits and penetration testing.
• Firewall and DDoS protection systems.
• Limited staff access — only authorized personnel can view your data.

07 Cookie Policy

1wim uses several types of cookies on its website. Cookies are small text files stored in your browser that help improve your experience.

• Essential cookies: Required for login sessions and security — the platform cannot function without these.
• Functional cookies: To remember your preferred language and settings.
• Analytics Cookies: To understand which features are used most — fully anonymous.
• Marketing Cookies: To show relevant offers — you can opt out of this at any time.

08 Your Rights

Under 1wim's Privacy Policy, you have a number of important rights. We respect all of them in full:

To exercise any of these rights, contact our support team. We will respond to your request within 30 business days.

09 Minor's data

1wim strictly prohibits registration by anyone under 18. We do not knowingly collect data from minors.

• Age is verified at the time of registration.
• Additional proof of age documents may be requested in cases where there is doubt.
• If we become aware that a minor has registered, their account will be closed immediately and their data will be deleted.

If you believe your child is using 1wim, please contact our support team. We will take immediate action.

10 International Data Transfer

1wim is an international-standard platform. In some cases, your data may be stored on servers outside your country. Where this applies, we ensure:

• Equivalent protection standards are maintained for international data transfers.
• We verify whether the recipient country has adequate data protection laws in place.
• Standard Contractual Clauses (SCCs) are used where required.

11 Data Retention Period

1wim retains your data only for as long as necessary. The general rule is:

• All necessary data is retained for as long as your account remains active.
• After account closure, certain data may be retained for 5–7 years due to legal obligations.
• Financial transaction records are retained for the period required by regulatory authorities.
• Marketing preference data is deleted after unsubscribing.

12 Policy Updates

1wim may update this Privacy Policy from time to time. For any significant changes, we will notify you in advance by email or through a platform notification.

The effective date of any updated policy will be noted at the top of the page. Continued use of the platform after changes have been made will be considered your acceptance of the revised policy.

13 Contact

For any privacy-related questions, complaints, or requests, feel free to reach out to us. Our dedicated Privacy Team is always here to help.

• Email: [email protected]
• Response time: Up to 30 business days
• Language: Support available in Bengali and English

We take every request seriously and do our best to resolve it as quickly as possible.